Chivo organizes your clinic’s schedule, patients and records.

It depends on where your information comes from and its format. The Chivo team evaluates each case and tells you what can and cannot be done; we do not promise a migration before reviewing your data.

Tell us about your situation through contact or in a demo.

Each person signs in with their own user, and your clinic manages users and their roles from the Users and roles module. Each entry in the record also shows who recorded it.

In the demo we show you what users and roles look like, and we answer what access the Chivo team has for activation and support.

Write to us at info@hopperlabs.io or through contact. The team evaluates the format and scope of the information you need and gets back to you. We do not advertise an export feature or a specific format on this site.

We do not publish information about backups or recovery here. Ask in the demo or write to us through contact and the team will get back to you.

There is no published documentation of Chivo’s MCP connection yet, so we are not announcing what it will be able to access. Its scope will be published on the MCP page before it is enabled, and your clinic’s administrator decides whether to authorize it.

If it ever handles identifiable patient data, it will require per-scope permissions, an access log and a review of data processing with each AI provider. In the meantime, do not send real clinical information to AI services without that documented authorization flow.

No. Chivo does not display HIPAA seals or certifications.

HIPAA is a United States law on health information. The U.S. Department of Health and Human Services (HHS) clarifies that the Security Rule does not require organizations to “certify” compliance (opens in a new tab) and that it does not endorse or recognize private “certifications” on the matter. In other words, HHS does not certify products as “HIPAA compliant”.

Aligning with HIPAA involves administrative, physical and technical safeguards, internal policies, business associate agreements where they apply, and legal review. HHS also publishes guidance on cloud computing (opens in a new tab).

If your organization needs to review this topic, the team can discuss it with you.

The trial starts on the day the Chivo team manually activates your account, not on the day you purchase. While your account shows “Pending activation”, the trial does not run and nothing is charged.

From activation, the Starter plan has a 14-day trial; the Pro plan, 1 extra month at no cost; and the Scale plan, 3 extra months at no cost. The first charge comes when that period ends. See the details on pricing and in the purchase terms.

If you cancel during the trial, you avoid the first charge. On the Starter plan, cancelling prevents the next month’s charge. On the Pro and Scale plans, cancelling turns off the next renewal and you keep access for the period you already paid.

The full rules are in the purchase terms.

Every plan includes up to 10 users across physicians and administrative staff. Prices already include taxes; you can compare them on pricing.

On every plan, the Chivo team activates your account manually. The Pro and Scale plans include support from the team during the first 3 months from activation, with a Zoom meeting every 15 days.

The Scale plan adds direct WhatsApp with the founders during the first year from activation.

Yes. All prices are in U.S. dollars (USD) and include taxes. You can find them on pricing.

Yes. In a demo, the team shows you Chivo, reviews how you work and answers your questions. Also, no plan charges anything before the trial ends, and the trial starts when the team activates your account.