Purchase terms

These terms govern the purchase of a Chivo subscription between you, the person or clinic making the purchase, and Hopper Labs, Inc., the company that develops and operates Chivo.

Registered address of Hopper Labs, Inc.: [Registered address to be confirmed]. Contact: info@hopperlabs.io.

You are buying a subscription to the Chivo clinical management platform. The purchase is managed from a commercial account on this site, where you manage your subscription, your card and your receipts.

The commercial account and the clinical product are separate systems. The commercial account is for the subscription and the receipts portal; access to the clinical product is granted by the Chivo team when it activates your account.

All prices are in US dollars (USD) and include taxes. These are the conditions of each plan:

Every plan covers up to 10 users per account, across physicians and administrative staff. If you need more users, write to us and the team will evaluate your case.

After you save your card, your account shows “Pending activation”. The Chivo team reviews the request and activates your access manually.

While the account is pending activation, the free trial does not run and nothing is charged. If the team cannot activate your account, we let you know and nothing is charged.

The free trial starts on the activation date and lasts 14 days on the Starter plan, 1 month on the Pro plan and 3 months on the Scale plan.

The first charge is made to the saved card on the day the trial ends, and your first paid period starts that day. Before the first charge we send you a reminder by email.

Months are counted as calendar months in your time zone. If the day does not exist in a shorter month, the last day of that month is used.

The Starter plan renews automatically every month at the same price. The Pro and Scale plans cover their paid term (1 year or 3 years); when it ends, the subscription automatically continues month to month at USD 117, with a single charge each month. From then on, cancelling works as on the Starter plan.

Renewal charges and monthly fees are scheduled and run by our own billing system using the card saved with Recurrente.

On the Pro and Scale plans, that monthly fee of USD 117 stays fixed for life while you keep your subscription. This does not include a free upgrade to a future, more expensive plan.

Payments are processed by Recurrente. You save your card in a form served by Recurrente and embedded in our page, and Recurrente verifies it with a zero-amount authorization, without charging.

Chivo does not store your card number. We only keep an identifier (token) issued by Recurrente, the last 4 digits, the brand and the expiry date.

You can replace your card from your account portal.

On the Pro and Scale plans you can pay the term (1 year or 3 years) in 1, 3 or 6 monthly installments, with no surcharge: the total is the same (for example, Scale in 6 monthly installments of USD 526.50). When a total does not split evenly, the last installment adjusts the cents. The monthly fees that follow the term are charged in a single payment each month.

The first installment is charged when the trial ends and the rest every month, to the registered card. Access and the benefits of the full period continue while installments are paid; a declined installment follows the same retry schedule as any charge. If you cancel the renewal, the installments of the period already started are still charged and the next period is not renewed. Renewals use the same payment option you chose.

If a charge fails, we notify you by email and retry it 1, 3, 5, and 7 days after each failed attempt, up to 5 attempts in total. If the last attempt also fails, the subscription ends.

If you cancel while a charge is waiting to be retried, the subscription ends at that moment and no further attempts are made.

You cancel from your account portal. The effect depends on when you cancel and on the plan:

• Before activation: the account is closed at that moment and nothing is charged.
• During the free trial: the first charge is not made and access ends on the day the trial ends.
• Starter plan: you avoid next month’s charge and keep access until the end of the month already paid.
• Pro and Scale plans: the next renewal is turned off and you keep access until the end of the period already paid.

We confirm by email the date the cancellation takes effect. Until it takes effect, you can undo it from the same portal.

The Pro plan has up to 10 accounts and the Scale plan up to 5. The Starter plan has no seat limit.

When you start buying a plan with limited seats, we hold a seat for you for 30 minutes while you save your card. The seat is assigned to your account once the card is saved. If the hold expires first, the seat is released.

The availability shown on the site is for information only: the server verifies it again at the moment of purchase.

Benefits depend on the plan. These are their delivery conditions:

The receipts and tax documents for your payments are those issued by Recurrente. They appear in your account portal when Recurrente makes them available. No other invoicing documents are offered.

No refund policy is published; write to info@hopperlabs.io and the team will evaluate your case.

We may update these terms. The date of the version in force appears at the top of this page, and when you purchase you accept the version published at that moment.

For questions about your purchase, your subscription or these terms, write to info@hopperlabs.io.

Hopper Labs, Inc.